1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional events, processing may take up to 3 business days. Each item undergoes quality inspection before shipment to ensure it meets our standards. You will receive an order confirmation email once your order is processed successfully.
2. Shipping Methods and Timeframes
We partner with reputable international carriers to provide reliable global delivery services:
- Standard Shipping: 10-20 business days for delivery
- Express Shipping: 5-10 business days for delivery
- Priority Shipping: 3-7 business days for delivery
Delivery times commence from the shipment date and may vary depending on destination, customs processing, and seasonal factors. These timeframes are estimates rather than guarantees.
3. Shipping Destinations
We proudly ship to over 150 countries worldwide. Some remote locations may have limited shipping options or require additional surcharges. We are unable to ship to PO boxes or military addresses. Certain countries may have specific import restrictions on textile products. For a complete list of supported countries, please visit our website.
4. Shipping Costs
Shipping costs are calculated based on the destination country, package weight and dimensions, and selected shipping method. The exact shipping cost will be clearly displayed at checkout before you complete your purchase. We offer free standard shipping for all orders exceeding SGD $200.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey. You can track your order in real-time through our website or the carrier’s tracking platform. We recommend regularly checking your tracking updates for delivery status.
6. Customs, Duties, and Import Taxes
International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by their country’s regulations. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery. We cannot predict these charges in advance as they vary by country.
7. Multiple Item Orders
Items from the same order may ship separately if they are sourced from different warehouses. You will receive separate tracking numbers for each shipment, with no additional shipping charges. All partial shipments will be clearly indicated in your order details.
8. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not liable for delays or additional costs resulting from incorrect addresses provided by customers. If a package is returned due to an address error, reshipping fees will apply. We recommend double-checking your address details before finalizing your order.
9. Failed Deliveries
If delivery attempts fail due to incorrect address, recipient unavailability, or refusal to accept the package, additional charges will apply for re-delivery attempts. Repeated failed deliveries may result in order cancellation with applicable restocking fees.
10. Lost or Damaged Packages
In case of lost or damaged packages:
- Report lost packages within 30 days of the estimated delivery date
- Report damaged items within 7 days of delivery with supporting photos
We will initiate an investigation with the carrier and assist in resolution
11. Shipping Insurance
All shipments include basic insurance coverage. For high-value orders (exceeding SGD $500), we recommend purchasing additional insurance during checkout for enhanced protection and peace of mind.
12. Delivery Issues Resolution
If you experience any issues with your delivery, please contact our customer service team within 14 days of the estimated delivery date. We will work closely with the shipping carrier to resolve the issue promptly and keep you informed throughout the process.
13. Packaging Standards
All women’s clothing items are carefully packaged in high-quality, protective materials to ensure they arrive in perfect condition. We use sustainable packaging materials whenever possible to minimize environmental impact.
14. Business Customer Shipping
For bulk orders or business customers, please contact us directly at [email protected] for customized shipping solutions and volume discounts.
15. Contact Information
For shipping-related inquiries:
Email: [email protected]